1. An object could be blocking the free movement of the table
2. Too much weight could be placed on the table
3. The glides may not be extended correctly
4. The legs may be crooked, creating internal resistance
1. If the base is tested without a worksurface, it is likely that this error will occur as the anti-collision sensor needs a minimal amount of weight to function. Place a worksurface on the base and re-attempt to raise the table.
2. Check for any obstructions or impediments that the table may be hitting.
3. The weight capacity for this switch is 225lbs including the worksurface (300lbs for 3-leg table). If there is too much weight on the table, the anti-collision function will engage.
4. Check that the glides are extended so that the table is level.
5. On installation, one or both legs could be slightly crooked. Lift the left back corner of the tabletop so the leg lifts off the ground and settles in a fully upright position. Repeat with the right back corner.
6. After attempting these fixes, perform the reset procedure:
• Unplug the power cord from the wall.
• Unplug the leg motor cables, the power cord and switch from the control box.
• Wait 10 seconds.
• Re-plug the leg motor cables, the power cord and the switch into the control box.
• Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power.
• If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
• Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table.
• Press the UP button and the table should now work normally.
If this does not solve the problem, contact Technical Support at Fieldservice@workriteergo.com