My Astra Desk Light will not turn on

Issue: My Astra Desk Light will not turn on

Possible Causes:

  1. Electrical outlet is not providing power
  2. Astra shade is not fully seated into arm
  3. Astra transformer has failed
  4. Astra used with occupancy sensor

Solutions:

1. Electrical outlet is not providing power:

  • Verify outlet is providing power by plugging in another item that requires power to test.

2. Astra shade is not fully seated into arm:

  • Verify the Astra shade is fully seated into arm.
  • You should not see any gap between the Astra shade and arm.

3. Astra transformer has failed:

  • Try swapping out the transformer with another known good one of the same voltage.
  • First generation Astra=9VDC

  

  • Second generation Astra=24VDC

4. Astra Occupancy sensor in use: 

  • Be sure no objects are blocking full view of the sensor, as it may have trouble detecting the presence of a person in the work area.

5. If the Astra light still does not work, contact Technical Support at Fieldservice@workriteergo.com