My Ciglio Under-Cabinet Light will not turn on

Issue: My Ciglio Under-Cabinet Light will not turn on

Possible Causes:

  • Electrical outlet is not providing power
  • Connecting cables not fully seated into transformer
  • Connecting cables not fully seated between lights
  • Ciglio transformer has failed 

Solutions:

1. Electrical outlet is not providing power: 

  • Verify outlet is providing power by plugging in another item that requires power to test.

2. Connecting Cable not fully seated into transformer: 

  • Verify the connecting cable fully seated into transformer.
  • You should not see any gap between the connectors.

3. Connecting cables not fully seated between lights:

4. Ciglio transformer has failed:

  • Try swapping out the transformer with another known good one of the same voltage

5. If the Ciglio light still does not work, contact Technical Support at Fieldservice@workriteergo.com