The arm does not hold position

Issue: The arm does not hold position 

Possible Causes:

  1. Solace needs tension counterbalance adjustment
  2. Solace platform needs leveling adjustment
  3. Call Workrite Customer Service

Solutions:

1. Adjust tension counterbalance of Solace arm: 

3

  • The arm must be held down to perform this adjustment.
  • Remove trim cap at back of arm.
  • Use the ¼” Allen key to turn middle bolt at back of arm.
  • Turning the bolt clockwise decreases the spring force reducing the counterbalance load.
  • Turning the bolt counterclockwise increases the spring force increasing the counterbalance load.

2. Adjust leveling of Solace platform:

  • Tray must be parallel to the work surface and swiveled 90 degrees to the base when adjusting.
  • Remove trim cap at back of arm.
  • Use the 3/16” Allen key to turn top bolt at back of arm.
  • Turn the bolt until the tray is level.

3. If unable to adjust contact Technical support at Fieldservice@workriteergo.com