The monitor arm does not hold position (Conform and Poise Heavy Duty Arm)

Issue: The arm does not hold position (Conform and Poise Heavy Duty Arm)

Possible Causes:

  1. Conform / Poise Heavy Duty arm needs tension adjustment
  2. Conform / Poise Heavy Duty arm needs tilt adjustment
  3. Monitor does not meet specifications of Conform or Poise Heavy Duty arm 

Solutions:

1. Adjust tension of Conform / Poise Heavy Duty arm:

  • Locate adjustment screw on backside of main forearm.

  • If arm is dropping increase tension by turning adjustment screw counter-clockwise.
  • If arm is raising decrease tension by turning adjustment screw clockwise.

2. Adjust tilt tension of Conform / Poise Heavy Duty arm:

  • Locate adjustment screw where arm attaches to back of monitor.

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

3. Confirm the monitor meets the specifications of the Conform or Poise Heavy Duty arm; Conform HD: 17-40 lbs., Poise HD: 18-42 lbs.

4. If the monitor meets the specifications but unable to adjust contact Technical support at Fieldservice@workriteergo.com