The monitor arm does not hold position (Conform and Poise standard arms)

Issue: The arm does not hold position (Conform and Poise Standard Arm)

Possible Causes:

  1. Conform / Poise standard arm needs tension adjustment
  2. Conform / Poise standard arm needs tilt adjustment
  3. Monitor does not meet specifications of Conform or Poise Standard arm 

Solutions:

1. Adjust tension of Conform / Poise Standard arm:

  • Locate adjustment screw on backside of main forearm.

  • If monitor is dropping in height increase tension by turning adjustment screw counter-clockwise.
  • If monitor is rising in height decrease tension by turning adjustment screw clockwise.

2. Adjust tilt tension of Conform / Poise Standard arm.

  • Locate adjustment screw where arm attaches to back of monitor.

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

3. Confirm the monitor meets the specifications of the Conform or Poise Standard arm; Conform Standard: 5-17 lbs. and thickness less than 4 inches, Poise Standard: 8-22 lbs. and thickness less than 4 inches.

4. If the monitor meets the specifications but unable to adjust contact Technical support at Fieldservice@workriteergo.com