The monitor arm does not hold postion (Willow Monitor Arm)

Issue: The monitor arm does not hold position (Willow Monitor Arm)

Possible Causes:

  1. Willow monitor arm needs friction adjustment
  2. Willow monitor arm needs tilt adjustment
  3. Monitor does not meet specifications of Willow monitor arm

Solutions:

1. Adjust friction of Willow monitor arm:

  • Locate friction adjustment screws on side of main forearm.

  • If arm is dropping increase friction by turning both adjustment screws clockwise; make small adjustments to both screws in the same amount.
  • If arm is raising decrease friction by turning both adjustment screws counter-clockwise; make small adjustments to both screws in the same amount.

2. Adjust tilt tension of Willow monitor arm.

  • Locate adjustment screw where arm attaches to back of monitor.

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

3. Confirm the monitor meets the specifications of the Willow monitor arm: 1-14 lbs. 

4. If the monitor meets the specifications but unable to adjust contact Technical support at Fieldservice@workriteergo.com