My Table only moves Down, but Not Up

Issue: My table only moves down, but not up

Possible Causes:

  • Table needs to be reset


1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

 Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at